Eligibility, Offers & Promotions

1. Eligibility: Only selected and contacted customers are eligible for the offer.
2. Notification: Customers will receive notifications about the offer through SMS, outbound calls, or outbound IVR calls.
3. Transaction Inclusion: All transactions conducted by the customer qualify for the offer.
4. Offer Validity: The offer remains valid for seven calendar days from the communicated launch date for each customer. Only transactions completed within the stipulated period are eligible.
5. Reward Distribution: Rewards are calculated from a predetermined total pool set by MTN Mobile Money Limited and will be disbursed no later than 48 hours after the offer’s end date.
6. Terms & Conditions: Standard MTN Mobile Money terms and conditions apply. All additional offers, promotions, or product details should be interpreted independently from this promotion.
7. Promotional Limits: Offers are specifically designed for transacting customers. MTN Mobile Money Limited reserves the right to restrict customer eligibility for any promotion or withdraw the availability of specific offers to individual customers.

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Offer Recall

8. Fraud Prevention: MTN Mobile Money Limited retains the right to withdraw any rewards (including cash, gifts, or bonuses) if a customer is found to have tampered with or exploited any promotional offer, product, or service.
   1. Instances of malpractice that result in guaranteed profits for customers due to promotional misuse may lead to disqualification from rewards.
   2. Customers may be required to provide adequate documentation verifying their identity under the Know Your Customer (KYC) regulations before rewards are credited.

By implementing these guidelines, momo.mtn.com ensures fair usage while protecting the integrity of its offers and promotions.

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