eSIM, or Embedded SIM, is a digital version of the traditional physical SIM card. It’s embedded directly into your device, eliminating the need for a physical card. This allows you to activate new plans and carriers directly from your device, giving you the flexibility to switch as needed.
What is eSIM and How Does it Work?
The Benefits of eSIM Technology
Here are some of the key advantages of using eSIM technology:
Enhanced Convenience
The elimination of physical SIM cards means no more fumbling with SIM cards or the risk of losing them. Customers can easily switch between devices and activate their eSIM profile with just a few simple steps
Easy Travel
With eSIM, you can travel internationally without having to worry about finding a local SIM card. Simply switch to a local mobile network, and you’re good to go!
Multiple eSIMs on one device
Prepaid customers can have multiple eSIMs on their smartphones enabling effortless switching between their cell phone numbers.
Activating your eSIM
Visit one of our MTN stores to have your device evaluated for eligibility by one of our customer Support agents. They will guide you through the setup process. If you need assistance locating a store, please visit our Store locater to find the closest one to you.
Please note the following:
- Your device must be eSIM-enabled.
- You have an existing MTN consumer contract (Hybrid). Prepaid customers, please visit your nearest MTN store.
- You will need to have access to Wi-Fi to continue with your eSIM activation process, as your current physical SIM will be disconnected from the MTN network.
- eSIM activation will take between 2 to 5 mins to complete.
eSIM Registration/eSIM-swap Steps
- Go to the nearest MTN outlet.
- Present your documents to have your details captured.
- Both SIM registration and SIM swap require physical availability for live facial capture.
- After your registration/SIM swap is completed recharge and start calling.
Related SIM Services
Related SIM Services