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What Home Wi-Fi offers you.
Help & Support for MyMTN Home
I do not have a 5G router, will I enjoy 5G services?
Answer: No, you need to be in a 5G area, with a 5G router to enjoy 5G with the Home bundle plans. For Uncapped, you need to purchase the 30Mbps or 50Mbps plan to enjoy 5G speeds.
How long is the service valid for?
Answer: All prepaid packages are valid for 30 days from activation date. Home bundle data can be rolled over if you purchase new bundle with the same bundle size as previous or larger bundle before bundle expiry.
Can I share my daily allocation with another user?
Answer: No, service is non-transferable. However up to 30 devices can connect to the router at a time and enjoy services.
Where can I purchase a router?
Answer: Visit any of our MTN service centres and MTN Stores for more information and availability of routers.
Do I need to go through the vetting process?
Answer: Only if you purchase the service on post-paid
Service centre
- Contact centre: 111
- Email: Home.mtn@zm.com
- Call: +260760600005
- WhatsApp: +260966221056
Terms and Conditions
- MiFi- selling for K499.00 and comes with a 10GB promo bundle valid for 7 days.
- 4G router-selling for K1,000.00 and comes with a 220GB bundle valid for 30 days.
- 5G router selling at K2,499 outright purchase. The 5G router is also available on lease. The lease requirement is that the customer is required to purchase a minimum of K500 worth of MTN Home bundles consecutively on a monthly basis for 12 months before they get to own the device. To get a 5G router on lease, you are required to provide a copy of your NRC, proof of residence, utility bill, and sign the MTN device lease service agreement provided by our authorized agents.