This is a form of fraud where criminals attempt to obtain sensitive information such as usernames, phone numbers, MoMo PINs, One Time Passwords (OTPs) for malicious reasons, by disguising themselves as a trustworthy entity in an electronic communication, sometimes even posing as an MTN member of staff. Never respond to a suspected phishing attempt, and report it immediately to the MTN Call Centre on 215 or Send us a message on our MTN Zambia Facebook page.

What is a Smishing attack?
This is a method of fraud where criminals attempt to gain access to your confidential information. This may be done either by an SMS request for information or by the offer of a new product requiring you to give your Mobile Money (MM) PIN.
How can you suspect a Smishing attack?
Frequently the SMS will indicate that you have:

• Been a victim of fraud and need to access your e-wallet urgently.
• Received money into your e-wallet that needs to be confirmed.
• Done something that will result in your e-wallet being suspended unless you respond.
• Violated terms and conditions and need to enter your MM PIN.
• Received a payment that needs to be confirmed by entering your MM PIN.

Lessons learnt?
In all instances, the fraudster will pretend to be from a legitimate company, even MTN, and would ask you to disclose confidential personal information, e.g. MM PIN, date of birth, full names or ID number. Should you suspect that you are a target for fraud, report it immediately to the MTN Call Centre on 215 or Send us a message on our MTN Zambia Facebook page.
*MTN would never ask for your sensitive and confidential information via SMS

This is phishing, but instead of an SMS, you receive a call where the fraudster will pretend to be from MTN or another reputable company, in order to convince you to reveal confidential personal information such as your MM PIN, date of birth, full names or ID number.
How can you suspect a Vishing attack?
Frequently the caller will communicate that you have:

• Been a victim of fraud and you need to access your e-wallet urgently to update details or security information.
• Received money into your e-wallet that needs to be confirmed or reversed
• Done something that will result in your e-wallet being suspended unless you respond
• Violated terms and conditions and need to enter your MM PIN, a verification code or sharing of a One Time Password (OTP)
• Received a payment that needs to be confirmed by entering your MM PIN, a verification code or an OTP

Should you suspect that you are a target for fraud, report it immediately to the MTN Call Centre on 215 or Send us a message on our MTN Zambia Facebook page.

In this scam, you receive an SMS notifying you that there is money in your e-wallet which may be an overpayment, or a wrong deposit, or a wrong transfer. You are then requested to return the funds into another e-wallet. Be cautious before attempting to return the funds by confirming with MTN MM customer care that there is indeed a refund required and that the money is actually in your e-wallet, and that the funds receipt notification is genuine and from MTN MM. Should you suspect that you are a target for fraud, report it immediately to the MTN Call Centre on 215 or Send us a message on our MTN Zambia Facebook page.

To thwart shoulder surfing, you are advised to shield your phone keypad from view by using your body or cupping your hand to prevent your MM PIN being compromised. Should you suspect that you are a target for fraud, update your MoMo PIN and report it immediately to the MTN Call Centre on 215 or Send us a message on our MTN Zambia Facebook page.

This is a form of fraud where criminals attempt to enable a cash-out by sending you a withdrawal prompt. Safeguard yourself by always verifying the agent sending the prompt, if you did not request for a cash-out/withdrawal, get details of the sender and immediately decline the prompt. Send the details of the prompter to our MTN Zambia Facebook Page or Call 215.

In order to safeguard you, MTN will always send you a prompt to confirm that you have requested for a SIM change. If you receive a prompt but never requested for a change, contact MTN MM customer care immediately on 215, and decline the prompt.