Insurance
aYo Recharge With Care FAQs
How old must I be to sign up with aYo recharge with care?
You need to be between the ages of 18 and 65 to sign up with aYo.
What happens to my cover when I turn 65 years old?
If you have already signed up with aYo (before the age of 65) you can continue to enjoy the benefits of aYo up to the age of 70.
When you turn 70, you will no longer qualify for aYo Recharge with Care and you will no longer be able to boost your cover. The balance of cover will remain in place until it expires, thereafter your aYo registration will be cancelled and your policy will be terminated.
Am I covered if I leave the country for holiday and something happens to me in another country?
No, you will not be covered for any event that may have occurred in another country
Is there a maximum limit to the amount of cover I can have?
The maximum limit cover for MyLife is K12,000 and for MyHospital is K3,000.
Will I get a policy document?
No hardcopy policy document will be issued. All the Terms and Conditions and information you will need can be accessed online on www.ayo4u.com.
How much MyFreeCover do I qualify for?
If your choice is MyLife, you qualify for K25 cover for every K1 of airtime you recharge with.
If your choice is MyHospital, you qualify for K15 cover for every K1 of airtime you recharge with.
Can I change my choice of MyFreeCover?
Yes, you can by dialing *296#.
How long does my cover last and does my cover expire?
Your cover expires after a minimum of 30 days from the commencement date of your cover.
How do I buy more cover to add to MyFreeCover?
You can buy more cover through MyBoost as a Once Off option or set an Automatic regular boost called MyAutoBoost under which your autoboost amount will be automatically deducted from your account on every recharge. Simply dial *296# and go to MyBoost.
Do I still get MyFreeCover if I use MyBoost?
Yes.
Can I cancel MyAutoBoost?
Yes, you can. The cancel option can be found under the MyBoost option on the aYo menu.
When can I claim?
- If you have MyHospital cover and you have spent at least 1 night in hospital due to a traumatic event resulting in physical injury, a claim can be initiated.
- If you have MyLife cover and you have passed away, a claim can be initiated by your specified MyCaretaker or MyLovedOne.
For a comprehensive view of the FAQs visit https://www.ayo4u.com/zm/faq.
How old must I be to sign up with aYo Recharge with care?
You need to be between the ages of 18 and 65 to sign up with aYo.
What happens to my cover when I turn 65 years old?
If you have already signed up with aYo (before the age of 65) you can continue to enjoy the benefits of aYo up to the age of 70.
When you turn 70, you will no longer qualify for aYo Recharge with Care and you will no longer be able to boost your cover. The balance of cover will remain in place until it expires, thereafter your aYo registration will be cancelled and your policy will be terminated.
Am I covered if I leave the country for holiday and something happens to me in another country?
No, you will not be covered for any event that may have occurred in another country
Is there a maximum limit to the amount of cover I can have?
The maximum limit cover for MyLife is K12,000 and for MyHospital is K3,000.
Will I get a policy document?
No hardcopy policy document will be issued. All the Terms and Conditions and information you will need can be accessed online on www.ayo4u.com.
How much MyFreeCover do I qualify for?
If your choice is MyLife, you qualify for K25 cover for every K1 of airtime you recharge with.
If your choice is MyHospital, you qualify for K15 cover for every K1 of airtime you recharge with.
Can I change my choice of MyFreeCover?
Yes, you can by dialing *296#.
How long does my cover last and does my cover expire?
Your cover expires after a minimum of 30 days from the commencement date of your cover.
How do I buy more cover to add to MyFreeCover?
You can buy more cover through MyBoost as a Once Off option or set an Automatic regular boost called MyAutoBoost under which your autoboost amount will be automatically deducted from your account on every recharge. Simply dial *296# and go to MyBoost.
Do I still get MyFreeCover if I use MyBoost?
Yes.
Can I cancel MyAutoBoost?
Yes, you can. The cancel option can be found under the MyBoost option on the aYo menu.
When can I claim?
- If you have MyHospital cover and you have spent at least 1 night in hospital due to a traumatic event resulting in physical injury, a claim can be initiated.
- If you have MyLife cover and you have passed away, a claim can be initiated by your specified MyCaretaker or MyLovedOne.
For a comprehensive view of the FAQs visit https://www.ayo4u.com/zm/faq.