Terms & conditions

MTN Mobile Money limited: consumer terms and conditions

Please note that this is no more than a summary of the conditions of use for MTN Mobile Money (MoMo)  and all MTN MoMo customers must read this summary in conjunction with the Conditions of use published on the MTN website situated at www.mtn.zm or which are otherwise available from MTN Customer Care Centers, MTN MoMo Agents and other designated points of service delivery and access.

1. The agreement

These are the terms and conditions upon which you may use the MTN MoMo services provided by MTN Mobile Money (Zambia) Limited, the acceptance of which constitutes a binding contract between yourself and MTN Zambia. When you register as an MTN MoMo (MoMo) Customer by signing the Registration Form annexed hereto you agree to abide by these conditions of use. You therefore need to read and fully understand the conditions of use and if you do not agree, please do not proceed to register for and/or use the MTN MoMo services.

2. Application for account

2.1 Any MTN customer may register for the MTN MoMo service provided the Customer has an active MTN SIM.

2.2 You will also be liable to pay applicable Tariffs for your use of the MTN MoMo services and such Tariffs may be deducted directly from your MTN MoMo account.

2.3 You may register for MTN MoMo services with any recognized MTN MoMo Agent in the Republic of Zambia.

2.4 All information provided must be complete and accurate in all respects.

2.5 MTN Zambia may decline your application at our sole discretion.

2.6 MTN Zambia may refuse to open an Account for you if MTN Zambia are not satisfied with proof of your identity.

Upon registration and activation of your MTN MoMo account you will be requested to create an MTN MoMo PIN which must be kept secret at all times – for any MTN MoMo transaction you perform you will be required to input your MTN MoMo PIN. Your identity will be validated based on your identity card details, as well as any other account details which may be needed whenever you contact the support team(s), however your PIN WILL NEVER BE USED as a basis for validation and confirmation of your identity.

3. The MTN MoMo services

3.1 The MTN MoMo services are made available to you subject to these Conditions of Use.

3.1.1 Although MTN Zambia will ensure that you are able to make full use of the Network to access MTN MoMo services within the coverage area. MTN Zambia does not guarantee that the MTN MoMo services will be available at all time and MTN Zambia will not be responsible or liable for any loss whatsoever or howsoever arising as a consequence of any non-availability of the MTN MoMo services. The MTN MoMo services are not fault free and factors including (but not limited to) acts of God, geographical topography, weather conditions, planned maintenance or rectification work on the Network may Interfere adversely with the quality and provision of the MTN MoMo services.

3.1.2 In the event of damage to, loss or theft of the SIM, you are obliged to inform us immediately of such damage, loss, or theft. MTN Zambia will then disable the lost or stolen SIM Card so as to prevent further use of the MTN MoMo services until the SIM card has beenreplaced. A replacement fee will be applicable, and you will be responsible for all Charges and transactions effected up to the time of receipt by us of your notification of the damage, loss, or theft. Notification of any such damage, loss or theft may be given by telephoning the Customer Care Center. YOU will be required to indemnify us against any claims made in respect of any transactions effected with your mobile phone and SIM prior to such notification being received.

3.1.3 You are advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient. MTN Zambia cannot accept any liability for any loss, injury, or damage whether direct or consequential arising out of any such compromise of confidentiality.

3.2 You must comply with any instructions that MTN Zambia may give you from time to time about the MTN MoMo services.

3.3 With the exception of calls made to our Customer Service Help line and to other designated toll-free numbers all calls will be charged according to applicable tariff plans.

3.4 Your calls, mails or SMS’s may be monitored or recorded for use in business practices such as quality control, training, ensuring effective system operation, prevention of un-authorized use of our telecommunications system and detection and prevention of crime.

3.5 MTN MoMo users are not charged for the telecommunication services (I.e. SMS or USSD session) utilized to carry out the transaction.

4. Acceptance and commencement of conditions of use

You are deemed to have accepted these Conditions of Use as amended from time to time and which take effect upon registration and/or upon the initial activation of your MTN MoMo Account.

5. Suspension or disconnection of the services and closure of the MoMo account

5.1 MTN Zambia may suspend (bar), restrict or terminate the provision of the MTN MoMo services (in whole or part) and/or close your Account without Informing you and without any liability whatsoever (although, MTN Zambia will, where possible, try to inform you that such action is or may be taken) under the following circumstances:

5.1.1 If MTN Zambia are aware or have reason to believe that your Mobile equipment or MSISDN/ MoMo PIN number used in relation to the MTN MoMo services is/are being used in an un-authorized, unlawful, improper or fraudulent manner or for criminal activities (or has been so used previously);

5.1.2 If you do not comply with any of the conditions relating to the MTN MoMo services Including these conditions of use;

5.1.3 If you notify MTN Zambia that your Mobile Equipment has been lost or stolen or your MTN MoMo PIN has been lost or disclosed to any other party;

5.1.4 If you do anything (or allow anything to be done) with your Mobile Equipment which MTN think may damage or affect the operation or security of the Network or the MTN MoMo services;

5.1.5 For reasons outside of our control;

5.1.6 Where MTN Zambia close your Account under Clause 5.2.

5.2 To access the MTN MoMo services, your SIM must be operational (“active”) at all times. If your SIM is inactive for a consecutive period of 3 months your MTN SIM card may be deactivated by MTN and if the MoMo account is inactive for 24 months the account will be closed and any funds therein remitted to the Bank of Zambia in line with the Directives on E-money issuance.

5.3 MTN Zambia will also close your account upon receipt of your request to close your Account.

5.4 Where the use of your MTN MoMo PIN has been suspended or disconnected or your Account closed any Credit balance in your Account will be repaid to you in cash upon your presenting yourself at our Customer Care Centers. You will only be paid any Credit Balance in cash upon satisfactory evidence of your identity being produced.

Any amount owed to you may be converted to airtime and credited into your MTN Airtime account on your request

5.6 MTN Zambia will not be responsible to you for any direct, indirect, consequential, or special damages arising from any act or omission by MTN Zambia or any third party for whom MTN Zambia is responsible, whether arising in contract or statute if MTN Zambia closes or suspends your Account In terms of this Clause 6.

6. Tariffs

6.1 All tariffs as published are payable for each transaction effected from your account. The Tariff Guide is available from MTN Zambia’s Customer Service Centers or by accessing the MTN Zambia website.

6.2 Tariffs payable on each transaction will be deducted from your MTN MoMo Account on conclusion of each transaction and your new balance on conclusion of the transaction shall be notified to you by SMS.

6.3 All tariffs are subject to other applicable levies at the then prevailing rates.

6.4 All charges payable by you in connection with the use of the MTN MoMo services may be debited from your Account without further reference to you.

7. Transactions

7.1 All transactions will be in Zambian Kwacha.

7.2 All debit transactions from your Account will be effected by transfer instructions authorized with the MTN MoMo PIN which you select when you register, or by such other method MTN may prescribe from time to time.

7.3 Your Account will be credited when you purchase MTN Mobile Money by making payments or when MTN MoMo is transferred to your MTN MoMo Account from another Customer and all such amounts will be held in a Trust Account to your order.

  7.4 You may not effect any transactions from your Account in the event that you do not have sufficient MTN MoMo in your Account to meet the value of the transaction and Charges applicable thereto.

7.5 The MTN MoMo system will verify and confirm all transactions effected from your Account by SMS to you. The MTN MoMo System records will be taken as correct unless the contrary is proved.

7.6 . On being provided with an Account, you will be able to effect the following transactions,

7.6.1 A Credit transaction by making a Payment In cash directly to an Agent in exchange for an equivalent amount of MTN MoMo to be credited into your Account. Upon a Credit transaction being made, the MTN MoMo System shall credit your Account accordingly.

7.6.2 A Debit transaction by the exchange of MTN MoMo for cash at any Agent by sending a Transfer instruction to the MTN MoMo System and entering your MTN MoMo PIN on your handset when requested to do so by MTN pursuant to which the Agent will pay the equivalent amount of cash to you;

The transfer of the MTN MoMo to another Customer by sending transfer instructions to the MTN MoMo System for the account of such Custom, specifying the amount to be transferred,

7.6.2.3 The purchase of MTN Prepaid Airtime by sending a recharge instruction to the MTN Mobile Money System and giving a Transfer instruction for the corresponding amount of MTN MoMo to MTN as the designated payee;

7.6.2.4 The purchase of Goods and/or Services from Authorized Retailers by Transfer Instructions via the MTN MoMo System of the amount to be transferred to the Authorized Retailer’s Account in settlement of the Goods and/or Services purchased;

7.6.2.5 Upon any Credit transaction and Debit transaction being effected, the MTN MoMo System shall credit or debit your Account once the Sum is equally credited to, withdrawn, or transferred by you from your Account leg receiving and sending MTN Mobile Money.

7.6.3 The MTN MoMo System will confirm every transaction made by way of SMS together with an updated balance of your Account.

7.6.4 Any Debit transactions given using the MTN MoMo PIN will be charged to the Account. You acknowledge that unless, and until MTN receives notice from you that your MTN MoMo PIN is no longer secure and/or that your Mobile Equipment has been lost or stolen, MTN may rely on the use of the MTN MoMo PIN as conclusive evidence that a Debit transaction has been authorized by you. even if it Is actually made without your authority. MTN shall not require any written confirmation of any transaction instruction.

7.6.5 MTN Zambia is unable to reverse or charge -back any Transfer instruction for any reason including the event of any dispute with any other Customer or an Authorized Retailer. You are responsible for resolving any disputes arising with any other Customer or an Authorized Retailer without recourse to MTN Zambia.

7.6.6 Your Account may only be operated by the use of Agents/Retailers in the Republic of Zambia. 7.6.7 Each transaction is identified by a unique reference number which is used to track and identify all transactions carried out on your Account A confirmation SMS will be sent to you with an updated balance of your Account after each transaction.

8. Money transfer reversal

8.1 You must lodge a complaint of a wrong transfer within 30 days from the date of the incident. Careful investigation will be conducted to establish the claim as part of processing the reversal.

8.2 MTN Zambia will endeavour to effect reversals of a wrong transfer within 5 working days but in any event not later than 15 working days from the date on which a request was made.

8.3 Where the amount in question is fully available in the wallet as the time of receiving the complaint, MTN Zambia shall hold the funds for further investigations. Funds which have been partially withdrawn cannot be held.

8.4 In the event where the amount is not in the wallet, you would be advised accordingly.

8.5 MTN Zambia will take reasonable steps to contact the supposed wrong recipient, through calls and SMS, within 3 working days of receiving a reversal request.

8.6 The wrong recipient must make reasonable efforts to respond to the calls and SMS during the 3 days of contact.

8.7 MTN Zambia will endeavour to perform the reversal after the 3 working days without any feedback from the wrong recipient.

8.8 MTN Zambia does not have any obligation to perform a reversal in the event of any dispute with a designated payee.

8.9 Transaction notification will be sent to bother the sender and receiver upon completion of the reversal.

9. Support

9.1 The company shall provide Customers with service support through any of the following means:9.1.1 Call centre on 303 or 215

9.1.2 Email: MoMoSupport.ZM@mtn.com

9.1.3 Facebook page – MTN ZAMBIA

9.1.4 All Service centres and Connect Stores

9.1.5 Designated Agents Outlets

10. Recourse mechanism

10.1 MTN Mobile Money:

Customers shall submit their complaints via the channels provided in 8.1 above for resolution. Where there is any stalemate or customer not happy with the feedback from the MTN Mobile Money, the customer shall refer the matter to Bank of Zambia within 30 working days.

10.2 Bank of Zambia

The Bank of Zambia shall take up all referred unresolved complaints or disputed decisions by MTN Mobile Money and act as Arbitrator between the parties and give appropriate directives where required.

10.3 Competition and Consumer Protection Commission “CCPC”

Where a party is dissatisfied with the decisions of the bank of Zambia, the aggrieved party may seek redress with the CCPC for resolution.

11. Security and unauthorized use

11.1 Only one MTN MoMo PIN number can be linked to your Account at any time.

11.2 Only you may use your Mobile Phone and MTN MoMo PIN number.

11.3 You are responsible for the safe-keeping and proper use of your Mobile Equipment, for keeping your MTN MoMo PIN and all transactions that take place on your Account using your MTN MoMo PIN. Should you enter an incorrect PIN, after three invalid attempts, you will be locked out of the system for security purposes. To restore access to your account, you can select the self-PIN reset options on the USSD menu, or you can visit the nearest Service Centre, or you can contact customer support on 303.

12. Variations

MTN Zambia reserves the right to vary at any time and without prior notice to you these Conditions of Use or the Tariffs. Variations will be notified by way of advertisement H a daily newspaper, SMS or through MTN Zambia website and or by using any other suitable means provided that you shall be deemed to have been notified of any such variations regardless that the same may not have actually come to your attention.

13. Statements

13.1 You may obtain a balance enquiry from your Mobile Equipment and query any transactions effected using your Mobile Equipment and MTN MoMo PIN at the Customer Call Center.
13.2 MTN Zambia will close your Account on receiving a request from you.

Wallet limits and requirements

Note: Unlimited Ewallets subject to ECDD and other due diligence conditions

50% Cashback on International Remittance Transfer Fees Campaign Terms and conditions

1. Introduction
   1. The international money transfer campaign of 50% cashback on transfer fees (“the Outbound Remittance Cashback Campaign”) is being run by MTN Mobile Money Limited from 25th February 2025 to 25th March 2025 (“the Campaign Period”) subject to the specific terms and conditions and the FAQs for the Cashback Campaign which can be found at https://www.mtn.zm/terms-conditions (“Campaign Ts & Cs”). 
   2. By participating in the Campaign, you confirm that you have read and agree to be legally bound by the Campaign Ts & Cs.
   3. If you have any questions about the Campaign Ts & Cs or the Campaign itself, please contact the MTN Call Center or visit any of the MTN Service Center across Zambia for more information.
2. Campaign Requirements & Rules:
   1. To participate in the Campaign and be eligible for the 50% cashback offer reward, you must:
      • be a MTN Mobile Money account holder or have an active MTN Mobile Money account. 
      • Send money to other countries (international money transfer) using the MTN Mobile Money App or *115# USSD channels during the communicated campaign cycle and validity period.
   2. The 50% transfer fees cashback campaign on international money transfers will run for 28 days in 7 days cycles (Validity) with a D+8 (8 days) Service Level Agreement (SLA) on cashback rewards.
   3. The targeted and eligible customers for the 50% cashback campaign will receive a set of SMS messages notification/communications as outlined below.
      • Offer launch message; Get a 50% cashback of the transfer fee on your next international money transfer when you use MTN Mobile Money App or USSD *115#. Offer valid for 7 days.
      • Remainder message (D+3); Your cashback offer is still valid. Get 50% cashback of the transfer fee on your next international money transfer when you use MTN Mobile Money App or USSD *115#. Offer valid for 4 days.
      • Final message (D+7); Send money to other countries using MTN Mobile Money TODAY and get 50% cashback of the transfer fee.
      • Congratulatory message (D+8); Congratulations! You have received 50% cashback in your MoMo account for using the international money transfer on MTN MoMo.
   4. MTN Mobile Money will process your personal information when you use the MTN service. Protecting your personal information is important to both parties and processing is done according to the respective Data Protection Regulation. When MTN Mobile Money runs Competitions or Campaigns and you qualify for a Prize or Reward, MTN Mobile Money will need to process your personal information for additional purposes. For example, your personal information may be used to validate your entry/eligibility, make the Prize or Reward available to you if you are a Winner and we will ensure adequate data protection safeguards are in place. MTN Mobile Money Limited will announce the Winners or customers who have earned the Cashback Rewards via SMS message notifications, and via MTN Mobile Money social media platforms by posting names and mobile numbers of the reward recipients as illustrated below.
      • By participating in any Promotion or using the MTN Mobile Money service, you hereby consent to the processing of your personal information as outlined in this clause and in accordance with the applicable Privacy regulations.
      • For Example: Congratulations to this week’s Winner/Recipients of the 50% cashback on international transfer fees

3. General rules for the Prize / Campaign Cashback Reward of 50% of the transfer fees

1. The reward for the international money transfer campaign is a 50% cashback reward of the transfer/transaction fee charged to the customer when sending money to the countries using MTN MoMo App or USSD short *115#.
2. The Winners/Reward recipients will be selected during the 7-day cycle validity Campaign Period and based on the customers subsequent international money transfer transaction conducted post receiving the Campaign Offer SMS notification. That is, the 50% cashback reward is based on a customer’s next international money transfer transaction. MTN Mobile Money Limited’s decision regarding the Winners is final, and no correspondence will be entered into.
3. The 50% Cashback Reward will be paid/rewarded directly into the Winners/customers’ MTN Mobile Money account within or after the 7-day validity period. And the weekly Winners/Reward recipient’s will be announced on MTN Mobile Money’s official social media pages. This will include posting of the names and mobile money account numbers as demonstrated above.
4. By taking up the campaign offer and accepting the Reward/Prize, each Winner agrees that MTN Mobile Money Limited may use their name, mobile number or likeness in marketing and promotional material, including announcements of the Winners on MTN Mobile Money’s official Facebook page, without any payment or compensation, subject to applicable laws.
5. The campaign is valid only within Zambia and only for registered and active MTN Mobile Money Limited Participants who meet the requirements of these Terms and Conditions, and the targeted MTN Mobile Money customers who will receive the campaign offer messages.
6. MTN Mobile Money customers will only qualify for up to  50% cashback reward offer for on the first international money transfer conducted during the 7 days validity offer period, even if the mobile money customer performances more than one international money transfer via MTN Mobile Money App or USSD *115# code. That is, there are no multiple times entries/reward for the 50% cashback offer.
7. If for any reason, the Campaign cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond MTN Mobile Money Limited’s control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, we reserve the right to cancel, terminate, modify, suspend or cancel the Campaign and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.
8. MTN Mobile Money Limited may vary the terms of or cancel the Campaign at any time without any liability to any person involved directly or indirectly in the Campaign.
9. We reserve the right to withhold any cashback rewards where there is reasonable suspicion or evidence of fraudulent activity, including but not limited to, manipulation of the program, creation of fake accounts, or any other activity that violates the terms and conditions of this cashback program
10. These Campaign Terms and Conditions are governed by the laws of Zambia.

JUMO Platform Terms

Who we are:

Jumo Zambia Limited (“JUMO”) is a company that built a smart financial services technology platform (“JUMO Technology Platform”) and its’s mission is to make finance accessible to everyone. JUMO’s full details are shared below.

These are the contract terms that apply between you and JUMO (“we” or “us”) when you use the JUMO Technology Platform (“Platform Terms”) along with the product terms that apply to the Product you choose. Please read these Platform Terms carefully.

1. Applying for a Product

1.1 You may apply for a mobile financial service product (“Product”) from a licensed financial institution (the “Provider”) if you are 18 or older and have a dedicated MTN Mobile Money account.

1.2 You can choose to apply for a Product by following the instructions in the application menu on your mobile phone. Important information about the Product will be set out in the application menu on your mobile phone.

1.3 When you apply for a Product you will be asked to accept the terms and conditions that apply to the specific Product (“Product Terms”) issued to you by a Provider.

2.Your Personal Information

2.1 When you accept the Platform Terms, you agree that MTN may give us certain information about you to assess if we can offer the Product to you. This information specifically includes your mobile phone number, your name and surname, date of birth, identity or passport number and all information about your MTN Mobile Money Account and how you use it and the information in your application for the Product (“Personal Information”).

2.2 You also agree and allow us to collect, give out, store and or use your Personal Information and information on your use of the JUMO Technology Platform. This includes sharing information with:

• local or international law enforcement or competent regulatory or governmental agency to help prevent, detect, investigate or prosecute criminal activities or fraud;
• service providers of JUMO such as Amazon Web Services and affiliate companies that forms part of the JUMO Group for reasonable commercial purposes and service providers conducting market and product development on behalf of JUMO in order to be able to provide the Product to you;
• Credit Reference Bureaus to conduct credit checks or report to the Credit Reference Bureau as may be market custom or required by law; and
• licensed financial Providers such as banks and microfinance institutions who act as the funder/s of the Product.

2.3. JUMO will not give your Personal Information to any other third parties not listed above as we take your privacy and data protection seriously. More information can be found on https://www.jumo.world/privacy -policy /.

3. No Liability

JUMO will not be responsible (liable) for any indirect or consequential loss or damage, caused by or related to your use of the JUMO Technology Platform or application for or your use of a Product.

4. General

4.1 These Platform Terms are subject to any applicable laws in the area(s) of jurisdiction relevant for the transactions contemplated herein.

4.2 By accepting the Platform Terms you consent to JUMO transferring (ceding and assigning) any of its rights or obligations in these Platform Terms to any third party with notification to you (without having to obtain your consent), subject thereto that your rights are not adversely affected in any manner.

4.3 If a duly appointed arbitrator, court or administrative body (with jurisdiction) finds any provision of these Platform Terms invalid or unenforceable, this will not affect the rest of these provisions.

4.4 You have the right to access the information held by JUMO and to request correction of incorrect information. There may be a cost involved in exercising this right which is reasonable and may change.

4.5 You consent to and authorize JUMO and or its affiliates to communicate the following to you: your transactional activity and educational messages and offers for any products or services via SMS. You may opt out at any time by following the instructions on the SMS.

4.6 JUMO Zambia Limited’s registration number is 113226. It has registered offices at 1 Chila Road, Kabulonga, Lusaka.

Kwanisa Na MoMo Overdraft Product Terms with JUMO 

These are the contract terms (“Product Terms”) that apply to you if you have applied for a Kwanisa Na MoMo overdraft product, have been approved for an overdraft limit, and your application screen indicates JUMO as your financial service provider. These Product Terms should be read together with the JUMO Technology Platform terms you also agreed to when you first registered for an overdraft (the “Platform Terms”). 

Who we are:

Your overdraft provider is JUMO (“JUMO”, “we” or “us”) and our details are as follows:

African Finance Business Zambia Limited trading as JUMO (with registration number 113226), a company registered in accordance with the laws of the territory and with registered address at 1 Chila Road, Kabulonga, Lusaka.

These Product Terms apply between you and JUMO.

1. Overdraft limit
   1. Your overdraft limit (“Limit”) will be communicated to you by sms when you are first approved for an overdraft product. Your Limit can change on a monthly basis. You can check your current Limit, and the amount of your Limit which remains available for use, on the Kwanisa Na MoMo menu at any time.
2. Drawing down from your overdraft limit
   1. When MTN prompts you to draw down from your overdraft, you will see the following information which will be displayed on your screen:
      • The amount you are being offered to draw down (“Advance”);
      • The initiation fee for the Advance  (“Access Fee”);
      • The daily charge for the draw down, expressed as a percentage of your Advance (“Daily Interest”).
   2. You may accept or decline the offer to draw down by following the prompts on your screen.
   3. Your overdraft balance is made up of the Advance, plus the Access Fee and Daily Interest. 
3. Paying back your balance 
   1. Each time you draw down from your overdraft product, that drawdown has its own due date to repay (its “Due Date”). The time between your draw down and when you need to repay (the “Settlement Period”) is initially 45 days. We can update your Settlement Period for subsequent drawdowns by sending you an sms to notify you of the change. The adjusted Settlement Period will only apply for drawdowns which take place after our sms. 
   2. When you make a repayment, it will be applied as follows:
      1. Firstly, to settle any Daily Interest which has already accrued;
      2. Secondly, to settle your Access Fee;
      3. Thirdly, to settle your original Advance.
   3. Important notice: You must always repay your drawdown by its Due Date. If you do not repay your drawdown by the Due Date, you will not qualify for any additional Advances until you have repaid it in full, and we will be required to report your non-repayment to a credit bureau. Please note that once your overdraft account is in arrears, it might take a day after repaying before you qualify to draw down again.
   4. Important notice: by accepting these Product Terms you agree that when you have an outstanding overdraft balance and you top up your MTN Mobile Money account, MTN will allow us to deduct funds from your top up directly from your MTN Mobile Money account towards settling your outstanding balance.
   5. Important notice: When you top up your MTN Mobile Money wallet, the top up will go first towards settling your overdraft balance. This means that if you have other loans aside from an overdraft loan, you must be careful to ensure that you top up with enough to settle both your overdraft balance and repay what is due on any other loans.
4. Your personal data
   1. As far as your consent is required by law for this to take place, by applying for a Overdraft, you expressly consent to the collection and use of your personal data as set out below. 
   2. What information we collect and why. When you apply for a overdraft, you agree that we may collect certain information about you from MTN to assess if we can lend you the Overdraft Amount you applied for. This includes your mobile phone number, your name and surname, date of birth, identity or passport number and all information about your MTN Mobile Money account and how you use it (“personal data”). 
   3. Mandatory collection. All information which we collect for KYC purposes is mandatory for us to collect by law if you apply for a overdraft.
   4. What happens if we don’t get your personal data. If we do not receive your personal data, we would by Law, not be able to offer you a overdraft. 
   5. Sharing your personal data with third parties. As far as your consent is a requirement of law for us to do so, you expressly consent and authorize JUMO and MTN to share your personal data as follows:
      • with local or international regulatory bodies where this is required by applicable law; and
      • with credit reference bureaus in accordance with applicable laws. 
   6. How long we keep your personal data. We will keep your personal data for as long as it is necessary for the purpose it was collected, as well as for the terms stated in applicable laws to satisfy regulatory compliance purposes. 
   7. Right to correct personal data. You may request access to the information that we have about you and ask to correct incorrect information by contacting the email address or telephone number shown in paragraph 10 below. 
   8. Right to be forgotten. You have the right to ask us to delete all of your personal data. This right is not absolute and is subject to applicable law. For instance, where we have collected information for KYC purposes we are not permitted to delete this information. You understand that if we delete your personal data, we will not be able to give you access to any further overdrafts. 
   9. Right to object to direct marketing. You have the right to object to us sending you direct marketing. If you object to direct marketing, we will no longer send you direct marketing but will still be allowed to process your personal data for the other purposes set out in these Product Terms.
   10. Security safeguards. We will maintain adequate security safeguards to protect against the  unauthorised use or access to your personal data. 
5. Account freezing and closure
   1. There may be instances that we may need to freeze your account due to legal, regulatory or internal compliance reasons. During this time, we, or a third party on our behalf, will conduct further investigations on your account and decide on whether or not the account needs to be closed.
   2. If we have to freeze your account, we will notify you. 
   3. If you have an overdraft balance and we have to freeze your account,  you will be able to pay back your overdraft balance, but will not be able to draw down again.
6. Credit Reference Bureau Act disclosures
   1. We share your personal information with credit reference bureaux as required by law. The credit reference bureau we use for this purpose is Transunion, and you have the right to contact them to check or correct your credit information. Transunion may be contacted by email at CustomerCareZM@transunion.com or by phone at +260 211 220530/36.
7. Duty to safeguard your sensitive information 
   1. You agree that you will be solely responsible for the safekeeping and proper use of your own mobile device and for keeping your PIN used to operate your account secret and secure. You will ensure that your PIN does not become known or come into possession of any other person without your permission. We will not be liable if you share your PIN with anyone else and it results in any losses for you. 
8. Limited liability
   1. The JUMO will not be responsible for any indirect or consequential loss or damage, caused by or related to your application for or your use of a mobile overdraft.
9. General
   1. If a duly appointed arbitrator, court or administrative body (with jurisdiction) finds any provision of these Product Terms invalid or unenforceable, this will not affect the rest of the provisions. 
10. Governing Law
    1. Any and all dispute or differences arising out of or in connection with this mobile overdraft shall be subject to the exclusive jurisdiction of the courts of Zambia.
11. Questions and complaints
    1. You may contact the Customer Contact Centre through your MTN Mobile Phone by dialing ‘215’ from your mobile phone. MTN’s Contact Centre is open 24 hours, 7 days a week.
    2. A representative will contact you on the status of your logged complaint. Some complaints may have a longer resolution time, but in such cases, MTN will indicate that your complaint has been received by them. MTN will inform you of the status of your complaint within 2 working days of receiving your complaint.
    3. If you are not satisfied with how your inquiry was resolved you can email customer_grievance@jumo.world.

MOMO TERMS OF USE FOR THE KWANISA NA MOMO SERVICE

1. THE AGREEMENT
   1. These terms govern your agreement with MoMo for the Kwanisa Na MoMo service and apply to you, as well as your representatives and assignees. These terms need to be read together with the JUMO platform terms and with the overdraft product terms by the third-party financial service provider who provides your overdraft (the “FSP”), each of which are made available to you when you register for the service. In the event of a conflict between these terms and those of the FSP, the FSP’s product terms will prevail to the extent of a conflict.
   2. These terms, including any changes, take effect on the date of publication.
   3. These terms supplement MoMo’s general terms and should be read together. If there’s a conflict, these terms will take priority.
2. DEFINITIONS
   1. To help you better understand the terms in this agreement, here’s what the following words and expressions mean:
   2. “Access Fees“: A fee or percentage charged on the amount of credit when you make a withdrawal, as further set out in the FSP’s product terms.”Agreement”: These terms and conditions, including any changes or updates that may be made over time.
   3. “Credit Reference Bureau” or “CRB”: An organization that collects and shares information about customers’ credit history and facilities.
   4. “Client“: Anyone who has registered to use this service and has agreed to these terms.
   5. “Customer Support Center“: The dedicated support team you can contact for assistance with the service, as described in these terms.
   6. “Event of Default“: A situation described in Article 10 that indicates a failure to meet the terms of the agreement.
   7. “Electronic Value“: The digital amount issued by MoMo, which can be used in transactions within the Mobile Money system and represents a right to cash equivalent.
   8. “Equipment“: Your mobile phone, compatible SIM card, and any other device that lets you access the MoMo network.
   9. “Credit“: Funds which the FSP credits to your MoMo account in accordance with the FSP’s product terms to cover transactions when your account balance is too low.
   10. “Fees“: Charges for services as further described in the FSP’s product terms.
   11. Daily Interest: the daily charge for the drawdown, as further described in the FSP’s product terms
   12. “Government“: The Government of Zambia or any legally recognized government in Zambia.
   13. “Know Your Customer” (KYC): The process of verifying your identity as required by law, which may be updated by the government or the Bank of Zambia (BOZ).
   14. “MOMO“: Mobile Money Corporation.
   15. “MoMo“: The money transfer and payment service operated exclusively by MoMo in Zambia, licensed to provide these services.
   16. “MoMo Account“: Your MoMo wallet registered in your name, used for requesting services as per MoMo’s general terms.
   17. “MoMo Subscriber“: A person who has registered to use MoMo and accepted the general terms.
   18. “MoMo Subscriber Credit Data“: Data related to your use of credit within the MoMo system.
   19. “MoMo Subscriber Data“: Personal details about the MoMo Subscriber, including their name, ID numbers (national, military, diplomatic, foreign, passport), mobile phone number, and any other necessary information for providing the Kwanisa Na MoMo service.
   20. “MoMo System“: The platform that provides the MoMo service.
   21. “MSISDN“: Your mobile phone number (Mobile Subscriber Integrated Services Digital Network number).
   22. “MTN“: The mobile telecommunications network.
   23. “MoMo Application“: The MoMo app, which is updated and enhanced by MoMo over time.
   24. “MOMO Store“: Any MTN or MoMo agency.
   25. “Network“: The mobile cellular network operated by MTN.
   26. “Acceptance Function“: the exclusive menu option developed by MOMO and available on USSD, the application, and other customer channels, made available to MoMo subscribers to request MOMO to enroll in the service.
   27. “Overdraft Limit“: the maximum amount of credit you are authorized to use on the Service as defined, established, and communicated by us from time to time based on your credit score.
   28. The term “party” refers to you or MOMO individually.
   29. The term “parties” refers to you and MOMO jointly.
   30. “PIN“: your personal identification number, which is the secret code used to access and operate your equipment in the MoMo System, including but not limited to accessing and using the Service.
   31. “Recovery Fees”: includes all costs incurred by us to recover outstanding amounts.
   32. “Repayment“: refers to the repayment of any amount due under the Service as defined in these Terms, including but not limited to the repayment of the Facility and Fees.
   33. “Request“: refers to any request or instruction we receive from you or purportedly from you through the MoMo network and system, and on which we are authorized to act.
   34. “Service“: refers to the overdraft service for the MoMo account that allows subscribers of this service to overdraw their MoMo account to carry out transactions in accordance with this agreement, also referred to as “Kwanisa Na MoMo.”
   35. “SIM Card“: Subscriber Identification Module that, when used with other prescribed equipment, allows a MoMo subscriber to use the service.
   36. “Terms“: these general terms and conditions, including any modifications or updates to the general terms from time to time.
   37. “USSD“: means Unstructured Supplementary Service Data, sometimes referred to as “Quick Codes” or “Feature Codes.” It is a communication protocol used by GSM mobile phones to communicate with MOMO computers.
   38. “We”, “us”, “our”, and “ours” refers to both MOMO and its successors and assigns.
   39. “You” or “your” refers to the client and includes their personal representatives and assigns.
   40. Words in the singular, when the context admits, also refer to the plural and vice versa.
3. ACCEPTANCE OF TERMS AND CONDITIONS
   1. Before you log in or register for the service, you must carefully read and understand these terms that govern MTN’s provision of access to of the service. These terms are available on the website www.mtn.com.
   2. Your overdraft product is provided by the FSP. When you register for the service you must also carefully read and understand the FSP’s overdraft product terms and JUMO’s platform terms, which will be provided to you to accept along with these terms.
   3. If you do not accept these terms, JUMO’s platform terms and the FSP’s overdraft product terms, do not enter your access PIN.
   4. You are deemed to have read, understood, and accepted these terms and the FSP’s overdraft product terms:
      • By entering your access PIN, which asks you to confirm that you have read, understood, and agreed to comply with these terms; and/or
      • By using or continuing to use and request the service.
      • By registering for the Service, you agree to comply with and be bound by these Terms, as modified and revised from time to time, and you acknowledge that these Terms are without prejudice to any other rights we may have in law or otherwise regarding your registration, access, and use of the Service.
   5. We may from time to time modify these terms, and your continued access to and use of the service means that you agree to be bound by the terms of any modification or variation.
4. SUBSCRIBING TO THE SERVICE
   1. By subscribing to the service, you confirm and warrant that you are
      1. at least eighteen (18) years old;
      2. fully competent to enter into a valid and legally binding agreement; and
      3. an active MOMO subscriber.
      4. We reserve the right to verify the authenticity and status of your MoMo account as well as your transactions. Furthermore, we may refuse your application, at our sole discretion, if we are not convinced that you meet the minimum required conditions.
   2. You agree to allow MoMo and its partners to share your personal information for providing MoMo products and services. This includes details such as your phone number, name, ID number, date of birth, and any other data required for identification and regulatory purposes.
   3. You also agree to let us use information about your use of MoMo services and other MoMo products needed to deliver the services. You can only subscribe to the service via an electronic request through USSD or MoMo.
   4. You consent to us obtaining and sharing your personal information held by Zambian authorities and the government of Zambia.
   5. You authorize us to verify your personal information with the government of Zambia, specifically with the Bank of Zambia (BOZ).
   6. You allow MTN and the FSP to request and share your personal information and credit history with competent Credit Reference Bureaus (CRBs) to help make informed decisions about your access to services or adjusting your overdraft limit.
   7. We may ask for additional information from you at any time. If you don’t provide it within the specified time, your application may be rejected.
   8. The decision to accept or reject your application will be communicated via SMS to your registered MSISDN. By accepting your application, a separate contractual relationship with MoMo is created, apart from the general terms of your MoMo account.
   9. We have the right to refuse your application for service registration.
   10. You may draw down multiple times within the overdraft limit, subject to the FSP’s product terms.
5. OVERDRAFT LIMIT
   1. Minimum and maximum credit facility limits may be set, communicated and updated in the manner set out in the FSP’s product terms, which may include being displayed on the application journey and/or via sms .
   2. If you have an overdue facility for over the period described by the FSP in its product termsyour right to use the service and any unused overdraft limits may be suspended or reduced immediately.
6. CREDIT EVALUATION
   1. Your overdraft limit and approval of credit facility requests depend on your credit score, evaluated based on your service usage and repayment history, as further described in the FSP’s product terms.
7. REPAYMENT OF CREDIT FACILITY
   1. You authorize automatic deductions for repayment of your overdraft balance from your MoMo account until the facility, including fees and interests, is fully settled.
   2. Failure to repay may lead to termination of services and suspension of access.
   3. Available funds will be applied to repay charges and then the credit facility, in order of priority.
8. DEFAULT CASES
   1. A default occurs under several conditions, including:
   2. When a facility is overdue for the period set out in the FSP product terms.
   3. If any information provided is incorrect or if there’s malicious intent not to repay.
   4. Non-compliance with any agreement terms.
   5. If there are indications of your inability to pay debts.
   6. If convicted under applicable laws related to service usage.
   7. If a court judgment is not executed within seven days.
   8. If assets are seized or restrained.
9. CONSEQUENCES OF DEFAULT
   1. Terminate services.
   2. Declare all amounts due immediately.
   3. Suspend access or reduce the overdraft limit.
   4. Withhold funds as collateral for unpaid amounts.
   5. Offset amounts due across any accounts held.
   6. Engage collection agencies to recover unpaid amounts.
10. USE OF CREDIT FACILITY
    1. The credit facility is for authorized transactions only when there are insufficient funds in your MoMo account. MOMO may modify authorized transactions without notice.
    2. Authorized transactions are governed by MoMo service terms, and all other terms relating to the credit facility are set out in the FSP’s product terms.
11. RETENTION AND SECURITY RIGHTS
    1. MOMO is authorized to transact on your behalf to recover amounts owed.
    2. You cannot terminate your MSISDN registration while there are outstanding debts.
12. STATEMENTS
    1. Mini statements of your MoMo account will be provided via SM
    2. Mini statements will detail the last four transactions, or a number determined by MOMO.
    3. Mini statements are not provided in print; you are responsible for associated costs.
    4. Full statements can be printed at MOMO stores at your expense.
    5. Full statements include all transactions since the last statement.
    6. You must review statements and report discrepancies promptly.
    7. Statements provided are considered conclusive proof of transactions unless there is a clear error.
    8. MOMO reserves the right to correct any discrepancies in statements without prior notice but will inform you of changes within seven days.
    9. SMS notifications will be sent for all transactions on your MoMo account.
13. LOSS OF MOBILE PHONE AND UNAUTHORIZED TRANSACTIONS
    1. If you lose your phone or suspect unauthorized access to your PIN, immediately contact MoMo customer service for assistance.
    2. Until we receive your notice, we remain authorized to process requests made with your PIN.
    3. You must cooperate with any investigation, providing information about the loss or misuse of your phone or PIN to help us mitigate potential losses.
    4. You consent to us sharing relevant MoMo account information with third parties regarding the loss or unauthorized access to your PIN.
14. CUSTOMER COMPLAINTS
    1. Submit complaints by calling 8787, messaging via WhatsApp (683008787), or visiting any MoMo Agency.
    2. We will resolve complaints in line with MoMo’s general terms and procedures, which are available at any MoMo Agency or Customer Service. If you don’t receive a response within the expected time, you have the right to follow up.
15. FEES, CHARGES, AND EXPENSES
    1. You are responsible for paying all fees related to the service. These fees will be published on MoMo’s website and confirmed to you on your screen when you draw down as further set out in the FSP product terms, and our Customer Service team is available to assist you with any questions. In the event of a conflict between the fees published on MoMo’s website or pamphlets and the ones confirmed to you on your screen when you draw down, the fees shown on your screen should prevail.
    2. Fees for the credit facility will be deducted from your MoMo account. You agree that we have the right to deduct these fees on behalf of the FSP without prior notice.
    3. You are also responsible for legal fees related to the service, including any costs incurred for legal advice or proceedings arising from your transactions.
    4. You agree to cover any fees and expenses we incur when trying to collect payment for any amount due on your MoMo account.
    5. When you request a service, we will inform you of the applicable fees, allowing you to confirm and accept them.
    6. You will receive a breakdown of the fees in both the full and mini statement.
    7. Fees for using the Kwanisa Na MoMo service will align with the general terms of the reference service.
16. TAXES
    1. All refunds are inclusive of taxes. You irrevocably authorize us to revise the fees in the event of changes to applicable taxes.
17. DISCLOSURE OF PERSONAL INFORMATION
    1. You consent to us disclosing, receiving, recording, or using your personal information and MoMo account data for the service, including:
    2. Sharing with service providers, agents, affiliates, subsidiaries, or holding companies for business purposes.
    3. Sharing with the FSP in order for them to be able to assess your eligibility and grant you an overdraft limit;
    4. Sharing with licensed credit bureaus in accordance with applicable laws.
    5. Sharing with our lawyers, auditors, or courts for legal purposes.
    6. Complying with laws, regulations, or court orders.
    7. Using data for marketing, research, or business operations.
    8. Disclosing information as authorized by you.
    9. Disclosing to law enforcement or government bodies for fraud prevention or legal purposes.
    10. Sharing information with third parties involved in managing your MoMo account, insurance, or database updates.
    11. You must notify us of any changes to your personal information via MoMo app or USSD.
18. YOUR EQUIPMENT AND RESPONSIBILITIES
    1. You are responsible for providing and maintaining the equipment needed to access the services. We are not liable for any issues caused by faulty equipment, viruses, or problems related to your service provider’s network.
    2. Follow all instructions, procedures, and terms we provide for using the services and equipment.
    3. You are responsible for safeguarding your equipment and keeping your PIN secure. We are not liable for any loss or damage resulting from the disclosure of your PIN.
    4. Take reasonable precautions to detect unauthorized use of your equipment, PIN, or services, and notify us immediately if you suspect any misuse.
    5. Immediately inform us if:
       1. You believe your PIN has been compromised or is known by an unauthorized person.
       2. You suspect unauthorized use of the service or fraudulent transactions.
    6. Always follow the security procedures we provide. Failure to do so may compromise your personal information. Only authorized individuals should use the services.
19. INDEMNITY
    1. You agree to indemnify us against any loss, expense, or claim resulting from following your instructions and release us from liability for any damages you suffer due to our actions under these terms.
    2. This indemnity covers any claims or losses due to malfunctions, power outages, disasters, or events beyond our control, as well as incorrect instructions or failure to update your personal information.
20. LIMITATION OF LIABILITY
    1. To the fullest extent permitted by law, we shall not be liable to you or to any other person for any loss of profits or savings, loss of data, indirect, special, consequential, punitive, or incidental damages arising from any use of or access to the services, regardless of whether we were advised of the possibility of such loss or damage.
    2. Nothing in these terms excludes or limits any liability we may have for any liability that cannot be excluded by law, or any liability that arises from our negligence, fraud, or willful misconduct.
    3. Our liability under these terms shall be limited to the maximum amount recoverable under the terms.
    4. The foregoing limitations apply whether the claim arises in contract, negligence, or any other theory of liability.
21. ASSIGNMENT
    1. You may not assign your rights or obligations under these terms to any third party. We may assign our rights and obligations in connection with the services, including our rights to collect amounts due from you to any third party at any time without prior notice to you.
22. GENERAL
    1. If any provision is unenforceable, it will be enforced to the maximum extent, and the rest of the terms will remain in effect.
    2. These terms are the entire agreement between us and supersede any prior agreements. Amendments must be in writing and signed by both parties.
    3. Headings are for convenience and don’t affect interpretation.
    4. Waiving one provision doesn’t waive others or create a continuing waiver.
    5. These terms are governed by the laws of the jurisdiction where the service is provided.
    6. Disputes should first be resolved by mutual agreement, or through local dispute resolution if no agreement is reached.
23. CONTACT DETAILS

You can contact us at the following channels:

Physical Visit: Visit any MOMO Agency.