Cookie Statement

This is the cookie statement of MTN Zambia Limited a company incorporated in Zambia under registration number 119940032692, MTN Zambia for https://www.mtn.zm/.

This Cookie Statement contains important information on our use of cookies on this Website.

What are cookies?

Cookies are text files containing small amounts of information which are placed on your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise your device and target the content displayed to your interests.

Why do we use cookies?

We use cookies to customize and improve your experience of this Website, to deliver content tailored to your interests; and to manage this Website and other aspects of our business.

Cookies are used by us to recognise repeat users, facilitate your on-going access to, and use, of this Website. Cookies allow us to track your usage behaviour and compile aggregate data that will help us to improve the functionality and performance of this Website and content. For example, by storing your preferred settings for the next time you visit this Website to deliver tailored content to you.

What do the cookies enable us to do?

The cookies collected on this Website, enable us to:

• Recognize you when you sign in.
• Learn your interests and preferences.
• Tailor this Website to your personal needs and preferences.
• Track your behaviours to improve security functions.
• Remember the notifications that you have been shown, so that they are not shown to you again;
• Find information once you have logged in.
• Keep track of the items stored in your shopping basket and take you through the checkout process.
• Help us link your browsing information to you and your personal data, for example, when you choose to register for a service.
• Deliver content, including advertisements, which is personalized to you.
• Make improvements and updates to this Website based on the way you want to use it; and
• Make your online experience more efficient and enjoyable.

What types of cookies are used?

Below is a summary of the categories of cookies collected on this Website, and how your consent may impact your experience of certain features as you navigate this Website.

Cookie Type	Description
Strictly Necessary Cookies	These cookies are necessary for this Website to work and enable you to move around this Website and use the services and features. Without these cookies, performance of the Website may be encumbered, and certain services and features may become unavailable. Strictly Necessary Cookies are used to collect session ID and authentication data. They are “session” cookies, which expire when you close your browser session or sign out.
Functionality Cookies	Functionality Cookies are used to enhance the performance of this Website. They allow this Website to help maintain your session and remember the choices you made in order to provide functionality for your benefit. Functionality Cookies are used to collect information about your language preferences and other preferences indicated during your visit. For example, functional “session” cookies allow this Website to remember settings specific to you (such as, your country selection) which ultimately improves your web experience. Functional Cookies also include persistent cookies which are used to remember your preferences when you subsequently visit this Website.
Performance Cookies	Performance Cookies are used to gather statistics about the use of this Website and how you behave on this Website in order to improve the performance and design of our services. For these purposes, Performance Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on this Website and the dates and times of your visits, as well as the country and time zone in which your device is located. We will not be able to identify you based on the information the performance cookie collects, the information collected is anonymous and will only be used to improve this Website’s performance. [These cookies are provided by our third-party analytics tool provider (Google Analytics) and the information obtained through these cookies will be disclosed to, or collected directly by, this third-party service provider. For more information about Google Analytics’ cookie and information practices (including the types of cookies used and their expiration date), please visit the link below: Google Analytics.
Targeting Cookies	Targeting cookies track your actions on this Website and across other websites and use the data collected to build a profile about you (based on, for example, your preferences and interests). You will then see personalised advertisements based on your particular profile. Targeting cookies are also used to build user profiles of visitors to a website to gather statistics on the performance of advertisements that run on this Website and across other websites.

Cookie Type Strictly Necessary Cookies

• Description These cookies are necessary for this Website to work and enable you to move around this Website and use the services and features. Without these cookies, performance of the Website may be encumbered, and certain services and features may become unavailable. Strictly Necessary Cookies are used to collect session ID and authentication data. They are “session” cookies, which expire when you close your browser session or sign out.

Cookie Type Functionality Cookies

• Description Functionality Cookies are used to enhance the performance of this Website. They allow this Website to help maintain your session and remember the choices you made in order to provide functionality for your benefit. Functionality Cookies are used to collect information about your language preferences and other preferences indicated during your visit. For example, functional “session” cookies allow this Website to remember settings specific to you (such as, your country selection) which ultimately improves your web experience. Functional Cookies also include persistent cookies which are used to remember your preferences when you subsequently visit this Website.

Cookie Type Performance Cookies

• Description Performance Cookies are used to gather statistics about the use of this Website and how you behave on this Website in order to improve the performance and design of our services. For these purposes, Performance Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on this Website and the dates and times of your visits, as well as the country and time zone in which your device is located. We will not be able to identify you based on the information the performance cookie collects, the information collected is anonymous and will only be used to improve this Website’s performance. [These cookies are provided by our third-party analytics tool provider (Google Analytics) and the information obtained through these cookies will be disclosed to, or collected directly by, this third-party service provider. For more information about Google Analytics’ cookie and information practices (including the types of cookies used and their expiration date), please visit the link below: Google Analytics.

Cookie Type Targeting Cookies

• Description Targeting cookies track your actions on this Website and across other websites and use the data collected to build a profile about you (based on, for example, your preferences and interests). You will then see personalised advertisements based on your particular profile. Targeting cookies are also used to build user profiles of visitors to a website to gather statistics on the performance of advertisements that run on this Website and across other websites.

Other third-party tools and widgets may be used on our individual web pages from time to time to provide additional functionality. Depending on how you set your preferences in your browser and/or the cookie banner, use of these tools or widgets may place a cookie on your device to make their service easier to use, and ensure your interaction is displayed on our individual webpages properly.

In our analytical reports, we will obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our web sites and geographic origin of visitor trends.

Cookies we use on the Website.

Cookie Name	Expiration Time	Description
_ga	2 years	Used to distinguish users
_ga_	2 years	Used to persist session state.
1P_JAR, APISID, HSID, NID, SAPISID, SEARCH_SAMESITE, SID, SIDCC, SSID	2 years	These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions.
AEC	6 Months	Prevents malicious sites from acting on behalf of a user without that user’s knowledge.

Cookie Name _ga

• Expiration Time 2 years
• Description Used to distinguish users

Cookie Name _ga_

• Expiration Time 2 years
• Description Used to persist session state.

Cookie Name 1P_JAR, APISID, HSID, NID, SAPISID, SEARCH_SAMESITE, SID, SIDCC, SSID

• Expiration Time 2 years
• Description These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions.

Cookie Name AEC

• Expiration Time 6 Months
• Description Prevents malicious sites from acting on behalf of a user without that user’s knowledge.

Managing your cookies preferences

• “Strictly Necessary” cookies automatically apply and can’t be disabled as these cookies are required for this Website to work and enable you to move around this Website and use the services and features.
• On your visit to this Website, a notification banner will appear allowing you to manage your preferences to collect cookies which are not “Strictly Necessary” (cookie banner). Although most browsers automatically accept cookies, you can choose whether to accept or reject cookies via the cookie banner or by customizing your internet browser’s settings (often found in your internet browser’s Tools or Preferences menu).
• Providing your consent to cookies which are not “Strictly Necessary” is voluntary and you can opt-out of each cookie category at any time by clearing your internet browser’s cookies and updating your preferences by clicking on the “cookie settings” button or by disabling cookies in your web browser.
• Cookies may, however, be necessary to provide you with certain features available on this Website. If you disable cookies, you may not be able to use these features, and your access to our Website will be limited and/or certain functionalities may be inoperable.
• Except for strictly necessary cookies, all cookies will expire after 24 months.
• The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Contact details

If you have any questions or concerns regarding this cookie statement, please email us at:

DataprivacyOffice.zm@mtn.com