MTN Zambia

Contact us

Just say Y’ello !

We’re here to help, at your service! Chat with us online or give us a call. Kindly note that all phone calls to the contacts listed below should only be made during working hours i.e. 08:00hrs to 17:00hrs on weekdays and 08:00hrs to 13:00hrs on weekends.

MTN Service Centers

 

Region/Province Full Names Number Location Service Centre Email Address Monday to Friday Saturday Sunday Holiday working Hours
Lusaka Caren Kayawe 964780513 Lusaka Levy LevySC@mtn.com 09:00 – 17:00 09:00 – 16:00 09:00 – 15:00 09:00 – 15:00
Lusaka Bupe Kaunda 966220329 Lusaka East Park eastparkSC@mtn.com 08:00 – 17:00 09:00 – 16:00 10:00 – 15:00 10:00 – 15:00
Chipata Nina Chisulo 968220580 Chipata Chipata ChipataSC@mtn.com 08:00 – 17:00 09:00 – 14:00 closed 09:00 – 13:00
Livingstone Lilian Liswaniso 966220381 Livingstone Livingstone LivingstoneSC@mtn.com 08:00 – 17:00 09:00 – 14:00 09:00 – 13:00 09:00 – 15:00
Lusaka Pauline Kangombe 966220207 Lusaka Kabulonga KabulongaSC@mtn.com 09:00 – 17:00 09:00 – 16:00 10:00 – 15:00 09:00 – 15:00
Yello House Joyce Simushi 966220600 Yello House Yello House yellohouseSC@mtn.com 08:00 – 17:00 09:00 – 14:00 closed closed
Cairo Elizabeth Malunga 966220088 Cairo Cairo CairoSC@mtn.com 09:00 – 17:00 09:00 – 16:00 09:00 – 13:00 09:00 – 15:00
Makeni Margaret Yombwe 966220534 Makeni Makeni MakeniSC@mtn.com 09:00 – 17:00 09:00 – 16:00 10:00 – 15:00 09:00 – 15:00
Choma Lisawniso Simataa 966220571 Choma Choma ChomaSC@mtn.com 08:00 – 17:00 08:00 – 13:00 closed 08:00 – 13:00
Mandahill Yune Nyemvuka 966220174 Mandahill Mandahill MandahillSC@mtn.com 09:00 – 20:00 09:00 – 16:00 09:00 – 15:00 09:00 – 15:00
Cross roads Princess Zulu 968220316 Cross roads Crossroad CrossroadSC@mtn.com 09:00 – 17:00 09:00 – 16:00 09:00 – 13:00 09:00 – 15:00
Kabwe Katongo Chileshe 966220251 Kabwe Kabwe KabweSC@mtn.com 08:00 – 17:00 09:00 – 14:00 closed 09:00 – 15:00
Kasama Chawezi Chirwa 966220416 Kasama Kasama KasamaSC@mtn.com 08:00 – 17:00 09:00 – 13:00 closed 09:00 – 15:00
Kitwe Jacquiline Fisongo 968220464 Kitwe Kitwe KitweSC@mtn.com 08:00 – 17:00 09:00 – 13:00 closed 09:00 – 15:00
Mukuba Magdalene Nambule 966220650 Mukuba Mukuba MukubaSC@mtn.com 08:00 – 17:00 09:00 – 17:00 09:00 – 14:00 09:00 – 15:00
Solwezi Jambo Muntaga 762200020 Solwezi Solwezi SolweziSC@mtn.com 08:00 – 17:00 09:00 – 17:00 09:00 – 13:00 09:00 – 15:00
Ndola Mercy Michelo 966220328 Ndola Ndola NdolaSC@mtn.com 08:00 – 17:00 09:00 – 17:00 10:00 – 15:00 09:00 – 15:00
Chingola Mukombe Hembelo 968220505 Chingola Chingola ChingolaSC@mtn.com 08:00 – 17:00 09:00 – 13:00 closed 09:00 – 15:00
Mansa Thomas Namushi 968220260 Mansa Mansa MansaSC@mtn.com 08:00 – 17:00 09:00 – 13:00 closed 09:00 – 13:00
Barotse Mall Annie Chirwa 966220543 Barotse Mall Mongu MonguSC@mtn.com 08:00 – 17:00 09:00 – 17:00 09:00 – 14:00 09:00 – 13:00
Nakonde Ernest Mkandawire 964780566 Nakonde Nakonde NakondeSC@mtn.com 08:00 – 17:00 09:00 – 17:00 09:00 – 14:00 09:00 – 15:00

 

Contact details

Personal

CustomerCare.zm@mtn.com
Toll-free: 111
Phone: +260 966 750 750
International Calls: +260966221950

MoMo

Toll-free: 215 / 303
Fraud reports: MMFraud.ZM@mtn.com