Just say Y’ello !
We’re here to help, at your service! Chat with us online or give us a call. Kindly note that all phone calls to the contacts listed below should only be made during working hours i.e. 08:00hrs to 17:00hrs on weekdays and 08:00hrs to 13:00hrs on weekends.
MTN Service Centers
| Region/Province | Full Names | Number | Location | Service Centre | Email Address | Monday to Friday | Saturday | Sunday | Holiday working Hours |
| Lusaka | Caren Kayawe | 964780513 | Lusaka | Levy | LevySC@mtn.com | 09:00 – 17:00 | 09:00 – 16:00 | 09:00 – 15:00 | 09:00 – 15:00 |
| Lusaka | Bupe Kaunda | 966220329 | Lusaka | East Park | eastparkSC@mtn.com | 08:00 – 17:00 | 09:00 – 16:00 | 10:00 – 15:00 | 10:00 – 15:00 |
| Chipata | Nina Chisulo | 968220580 | Chipata | Chipata | ChipataSC@mtn.com | 08:00 – 17:00 | 09:00 – 14:00 | closed | 09:00 – 13:00 |
| Livingstone | Lilian Liswaniso | 966220381 | Livingstone | Livingstone | LivingstoneSC@mtn.com | 08:00 – 17:00 | 09:00 – 14:00 | 09:00 – 13:00 | 09:00 – 15:00 |
| Lusaka | Pauline Kangombe | 966220207 | Lusaka | Kabulonga | KabulongaSC@mtn.com | 09:00 – 17:00 | 09:00 – 16:00 | 10:00 – 15:00 | 09:00 – 15:00 |
| Yello House | Joyce Simushi | 966220600 | Yello House | Yello House | yellohouseSC@mtn.com | 08:00 – 17:00 | 09:00 – 14:00 | closed | closed |
| Cairo | Elizabeth Malunga | 966220088 | Cairo | Cairo | CairoSC@mtn.com | 09:00 – 17:00 | 09:00 – 16:00 | 09:00 – 13:00 | 09:00 – 15:00 |
| Makeni | Margaret Yombwe | 966220534 | Makeni | Makeni | MakeniSC@mtn.com | 09:00 – 17:00 | 09:00 – 16:00 | 10:00 – 15:00 | 09:00 – 15:00 |
| Choma | Lisawniso Simataa | 966220571 | Choma | Choma | ChomaSC@mtn.com | 08:00 – 17:00 | 08:00 – 13:00 | closed | 08:00 – 13:00 |
| Mandahill | Yune Nyemvuka | 966220174 | Mandahill | Mandahill | MandahillSC@mtn.com | 09:00 – 20:00 | 09:00 – 16:00 | 09:00 – 15:00 | 09:00 – 15:00 |
| Cross roads | Princess Zulu | 968220316 | Cross roads | Crossroad | CrossroadSC@mtn.com | 09:00 – 17:00 | 09:00 – 16:00 | 09:00 – 13:00 | 09:00 – 15:00 |
| Kabwe | Katongo Chileshe | 966220251 | Kabwe | Kabwe | KabweSC@mtn.com | 08:00 – 17:00 | 09:00 – 14:00 | closed | 09:00 – 15:00 |
| Kasama | Chawezi Chirwa | 966220416 | Kasama | Kasama | KasamaSC@mtn.com | 08:00 – 17:00 | 09:00 – 13:00 | closed | 09:00 – 15:00 |
| Kitwe | Jacquiline Fisongo | 968220464 | Kitwe | Kitwe | KitweSC@mtn.com | 08:00 – 17:00 | 09:00 – 13:00 | closed | 09:00 – 15:00 |
| Mukuba | Magdalene Nambule | 966220650 | Mukuba | Mukuba | MukubaSC@mtn.com | 08:00 – 17:00 | 09:00 – 17:00 | 09:00 – 14:00 | 09:00 – 15:00 |
| Solwezi | Jambo Muntaga | 762200020 | Solwezi | Solwezi | SolweziSC@mtn.com | 08:00 – 17:00 | 09:00 – 17:00 | 09:00 – 13:00 | 09:00 – 15:00 |
| Ndola | Mercy Michelo | 966220328 | Ndola | Ndola | NdolaSC@mtn.com | 08:00 – 17:00 | 09:00 – 17:00 | 10:00 – 15:00 | 09:00 – 15:00 |
| Chingola | Mukombe Hembelo | 968220505 | Chingola | Chingola | ChingolaSC@mtn.com | 08:00 – 17:00 | 09:00 – 13:00 | closed | 09:00 – 15:00 |
| Mansa | Thomas Namushi | 968220260 | Mansa | Mansa | MansaSC@mtn.com | 08:00 – 17:00 | 09:00 – 13:00 | closed | 09:00 – 13:00 |
| Barotse Mall | Annie Chirwa | 966220543 | Barotse Mall | Mongu | MonguSC@mtn.com | 08:00 – 17:00 | 09:00 – 17:00 | 09:00 – 14:00 | 09:00 – 13:00 |
| Nakonde | Ernest Mkandawire | 964780566 | Nakonde | Nakonde | NakondeSC@mtn.com | 08:00 – 17:00 | 09:00 – 17:00 | 09:00 – 14:00 | 09:00 – 15:00 |