MTN defines a capability partner as one that’s required to enhance MTN’s internal systems and processes in order to enable the company to better serve its customers. MTN will qualify or disqualify a capability partner based on how relevant their solution is in addressing the following:
1. The identified target capabilities across people, processes and systems for MTN corporate client base
2. How the partner’s solution addresses existing capability gaps compared to MTN providing the solution in-house
In summary, capability partners are expected to provide unique solutions that will enhance service delivery across people processes and systems.
Technology partners are required to enhance MTN’s technical capabilities...
Channel partners are required to increase MTN EBU’s coverage...
MTN defines a capability partner as one that’s required...
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