Business

Support

We at MTN Business pride ourselves in providing unique and unparalleled customer experience, seamless solutions to our customers through very high and consistent service levels thereby ensuring our customers get the greatest value from our Enterprise Solutions. 

Our wide assortment of support services ensures timely resolution of customer queries through our dedicated team of well trained and friendly staff. We have the following levels of support: 

  • Standard Support – This includes regular monitoring and maintenance of our network infrastructure and customer services through our state-of-the-art Networks Operations Centre (NOC) run by our highly responsive and expert engineers. 
  • 24/7 Support – Provided through our dedicated Enterprise Helpdesk with highly trained and friendly engineers to provide first level support for all our customers’ issues. 
  • Prestige Support – We provide all our Enterprise customers with a dedicated team of Customer Service Executives which includes a Key Account Manager and a Customer Relationship Coordinator, who are our customer’s on-going contacts to assist with all your customer service issues and provide expert guidance on all enterprise Solutions. 

Find out how you can enhance the efficiency of your business! request information by calling 185 or via email: SMEbusiness.ZM@mtn.com

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