We at MTN Business pride ourselves in providing unique and unparalleled customer experience, seamless solutions to our customers through very high and consistent service levels thereby ensuring our customers get the greatest value from our Enterprise Solutions.
Our wide assortment of support services ensures timely resolution of customer queries through our dedicated team of well trained and friendly staff. We have the following levels of support:
- Standard Support – This includes regular monitoring and maintenance of our network infrastructure and customer services through our state-of-the-art Networks Operations Centre (NOC) run by our highly responsive and expert engineers.
- 24/7 Support – Provided through our dedicated Enterprise Helpdesk with highly trained and friendly engineers to provide first level support for all our customers’ issues.
- Prestige Support – We provide all our Enterprise customers with a dedicated team of Customer Service Executives which includes a Key Account Manager and a Customer Relationship Coordinator, who are our customer’s on-going contacts to assist with all your customer service issues and provide expert guidance on all enterprise Solutions.
Find out how you can enhance the efficiency of your business! request information by calling 185 or via email: SMEbusiness.ZM@mtn.com
Frequently asked questions
No documentation is required for all prepaid service apart from a copy of ID. For Postpaid service you need the following:
- Certificate of incorporation
- Copy of Bank Statements
- Accounts Copy of ID’s for Directors
- Technology and Capability Partner – the organization providing ICT and other complementary technologies, solutions, products, services and Value chain competencies
- Channel & Reseller partner – Anyone providing an opportunity for MTN to expand channels to market and enterprise customer engagement.
- Complete an application form following a link on our website
- Visit any of our EBU offices and ask for a Partner Manager
Looking for a hand?
We’re here to help, anytime! Chat with us online or give us a call.